A duplicate file structure is displayed when you view the contents of a CD in Windows Explorer

SYMPTOMS

After you insert a CD into the DVD/CDRW drive on your Microsoft Windows XP-based computer, and then you use Windows Explorer to view the files on the CD, the CD file structure that is displayed in the Folders pane may appear to be duplicated.

CAUSE

This problem occurs when you turn on the CD-recording feature for your DVD/CDRW drive, and then you use Windows Explorer to view the files on a CD in this drive.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;%5Bln%5D;cntactms

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP

Date Time Version Size File name ----------------------------------------------------------- 31-Oct-2003 01:27 5.82.2800.1315 557,568 Comctl32.dll 31-Oct-2003 01:27 6.0.2800.1315 1,344,000 Shdocvw.dll 31-Oct-2003 01:27 6.0.2800.1315 8,347,648 Shell32.dll 30-Oct-2003 02:37 5.1.2600.1315 582,656 Xpsp2res.dll

Windows XP 64-Bit Edition

Date Time Version Size File name Platform --------------------------------------------------------------------- 30-Oct-2003 22:04 5.82.2800.1315 1,717,248 Comctl32.dll IA-64 30-Oct-2003 22:03 6.0.2800.1315 3,649,536 Shdocvw.dll IA-64 30-Oct-2003 22:03 6.0.2800.1315 14,372,864 Shell32.dll IA-64 31-Oct-2003 01:27 5.82.2800.1315 557,568 Wcomctl32.dll x86 31-Oct-2003 01:27 6.0.2800.1315 1,344,000 Wshdocvw.dll x86 31-Oct-2003 01:27 6.0.2800.1315 8,347,648 Wshell32.dll x86 30-Oct-2003 02:37 5.1.2600.1315 582,656 Wxpsp2res.dll x86 30-Oct-2003 02:37 5.1.2600.1315 582,144 Xpsp2res.dll IA-64

WORKAROUND

To work around this problem, turn off the CD-recording feature for the DVD/CDRW drive. To do this, follow these steps:

1 –  Right-click Start, and then click Explore.

2 – Right-click DVD/CDRW, click Properties, and then click the Recording tab.

3 – Click to clear the Enabled CD recording on this drive check box.

4 – Click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

 © 2006 LBCI Corporation. All rights reserved Eng.Hanna Ata Lahoud